Return & Exchange Policy

Kamour (Brand by Kapeefit)

At Kamour, we ensure that all products are carefully verified, packed, and dispatched in secure condition. Returns or exchanges are accepted only in limited situations as outlined below.

Return & Exchange Eligibility

We accept returns or exchanges only for defective or incorrect products, including:

• Damaged product received
  

• Expired product received
  

• Incorrect product delivered (wrong item)
  

Return or exchange requests must be raised within 7 days of delivery.

Mandatory Proof Requirement

To be eligible for a return or exchange, customers must provide the following at the time of request:

• A clear unboxing video showing the product and packaging
  

• Images clearly displaying the damage, incorrect item, or expiry date
  

• Order ID and registered mobile number
  

Requests without valid visual proof will not be accepted.

Product Condition Requirements

Returned products must:

• Be unused and unconsumed
  

• Be in original condition with all labels, seals, and packaging intact
  

• Include all accessories and boxes supplied with the order
  
  

Products damaged due to misuse, improper handling, or storage are not eligible.

Items Not Eligible for Return or Exchange

We do not accept returns or exchanges for:

• Non-defective products
  

• Customer preference issues such as dislike of taste, smell, texture, or results
  

• Opened, used, or tampered products
  

• Products without an unboxing video
  

• Requests submitted after 7 days of delivery
  

Health and wellness products may show results gradually. Variations in effectiveness or cosmetic dissatisfaction are not considered defects.

Return Resolution

Once your request and proof are verified, one of the following resolutions will be provided based on eligibility:

• Replacement of the product
  

• Store credit for future purchases
  

Refunds are not offered for post-delivery returns.

Return Shipping

If the return is approved due to our error (damaged, expired, or incorrect product), we will share return instructions.
Customers may be responsible for return shipping unless otherwise specified.

Contact & Grievance Officer

For return-related concerns or clarifications:

Grievance Officer: Aman Kumar
Email: hello@kamour.in
Phone: +91-9045599288 
Address:
Anoop Tower, P-5/3, Stadium Rd,
Deen Dayal Puram, Bareilly,
Uttar Pradesh – 243122