Returns, Refunds & Exchange Policy – Kamour

Effective Date: 01 January 2026
Website: https://www.kamour.in

At Kamour, we ensure that all products are quality-checked, securely packed, and safely dispatched.
Yes, we accept returns only in limited situations as clearly defined below.

1. Return Window

Return requests must be raised within 7 calendar days from the date of delivery.

Requests raised after 7 days will not be accepted.

2. When Are Returns Accepted?

Returns or exchanges are accepted only in the following cases:

A. Damaged / Defective / Incorrect / Expired Product

You are eligible for return or replacement if:

• The product is damaged during transit

• The product has a manufacturing defect

• An incorrect product was delivered

• The product is expired at the time of delivery

Conditions for Approval:

• The request must be raised within 7 days of delivery.

• An unboxing video is mandatory.

• Clear images of the product and packaging must be shared.

• The product must be unused and in original packaging with intact labels.

Once verified, we will:

• Arrange a replacement, OR

• Issue a refund (if replacement is not available).

3. Change of Mind / Non-Damaged Product

Kamour does not accept returns for:

• Change of mind

• Personal preference

• Dissatisfaction due to taste, texture, or subjective experience

• Opened or used products

Due to hygiene and safety standards applicable to personal wellness products, opened items cannot be returned.

4. Non-Returnable Items

The following items are strictly non-returnable:

• Opened or used products

• Products with a broken seal

• Products returned after 7 days

• Consultation fees

• Free gifts or promotional items

• Products damaged due to misuse

5. Exchange Policy

Exchange is available only if:

• The product is damaged, defective, expired, or incorrect

• The request is raised within 7 days

• The product is unused and in original packaging

We do not offer exchanges for change-of-mind cases.

6. Refund Policy

Refunds are issued only in approved defective/incorrect product cases where replacement is not possible.

Refund Timeline

• Refund will be initiated within 5–7 business days after product verification.

• It may take an additional 3–5 banking days for the amount to reflect in your account.

Refund Method

For Prepaid Orders:
Refund will be credited to the original payment method.

For Cash on Delivery (COD) Orders:
Refund will be processed via:

• Bank transfer (NEFT/IMPS), OR

• UPI transfer

Customers must share accurate bank or UPI details for processing.
COD handling charges (if applicable) are non-refundable.

7. Return Method

After approval:

• Reverse pickup will be arranged through our logistics partner (if serviceable in your area).

• If reverse pickup is unavailable, you may be requested to self-ship the product to the return address provided by our support team.

Return shipping is free only for approved damaged/incorrect product cases.

8. Order Cancellation Policy

Before Dispatch:

Orders can be cancelled before shipment.
A full refund will be processed to the original payment method.

After Dispatch:

Orders cannot be cancelled once shipped.
You may raise a return request after delivery if eligible under this policy.

9. Inspection & Verification

All returned products are inspected upon receipt to verify eligibility under this policy before processing replacement or refund.

10. How to Raise a Return Request

Please email: support@kapeefit.com

Include the following details:

• Order ID

• Unboxing video

• Clear images of the issue

• Registered contact details

Our team will review and respond within 48 business hours.

11. Contact & Grievance Officer

For return-related concerns or clarifications:

Grievance Officer: Aman Kumar
Email: hello@kamour.in
Phone: +91-9045599288

Address:
Anoop Tower, P-5/3, Stadium Rd
Deen Dayal Puram, Bareilly
Uttar Pradesh – 243122